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Testimonials Mona Home again, home again, jiggity jig. Thank you for helping arrange a trip of a lifetime! We had a wonderful time and everything went very smoothly thanks to your careful planning. Our hotel reservations were made, occasionally we were met with champagne and a fruit platter thanks to your agency's privileges, breakfast was always included and I know at Balmoral and De Crillon our rooms were upgraded to a larger suite. Every transfer showed up in a timely manner and the drivers were professional and courteous. Our guides were all there and professional and knowledgeable. The train / plane tickets were accurate and every detail from the perfumery to the cooking classes went off without a hitch. If you are interested, I had observations on several of the hotels, private experiences and driving arrangements, but just let me know. Thank you again for all of your assistance. Warm regards, Dear Sir, I wanted to take a moment and express to you how much we appreciate the hard work and considerable effort Mr. King put forth in coordinating an amazing trip through Paris France for Julie and me. It had been Julie's dream to someday visit Paris. Dwayne and Arta Travel put together a trip across France that far exceeded her most lavish dreams. Not only was this trip like something you would see on "Lifestyles of the Rich and Famous", but he worked in our behalf to maximize or budget and get the most for our money. I was truly impressed with his efforts and it's because of Mr. King that we will use Arta Travel again in the future. Further, I intend to reccommended Arta Travel and Mr. King to anyone looking for an amazing adventure. Sincerely expressed, We took our 2nd cruise in Sept. of 2002 and that is when we found Pam Silverman. She was working for a travel agency in Beaumont at the time. We are not "world travelers" but we do like to cruise and have since taken 7 or 8 more cruises. Even though she is now located in the Dallas area we still call Pam with any of our travel arrangements. We recently booked a cruise on the Voyager for the week of March 6. On our first day we received word that my father was going to have to have surgery and was not expected to survive. I immediately called Pam and she took care of everything for us. With the level of communication being so limited and costly, not to mention the stress we were under, I don't think we could have made all the travel arrangements to get home without her help. It is my understanding that travel agents no longer make any commission off airfare, so we feel she went above and beyond. It is so reassuring to know when you are so far from home and need assistance that you have someone to call. Even though we don't do a lot of traveling or spend the "big bucks" Pam always treats us like we are special clients. She is always very prompt returning my calls or e-mails and always tries to get us the best rate available. We appreciate her so much and will always call her with our travel needs. Sincerely, Donnie & Phyllis S. Just wanted to thank you for your outstanding service. I was in St. Louis at our Kraft national meeting, when weather in the East was uncooperative. I didn't realize that I should have called you and was working with the airline to get a connecting flight to Harrisburg (my original connecting flight was cancelled). It took an hour on the phone with the airline with no results. My boss called me and reminded me that I should use the travel center at crossmark. I called you while still on the phone with the airline and within 5 minutes, you got me that connecting flight and told me how to get ticketed. This was especially helpful to me because my husband was at a conference for his work also and my son was in the high school that the tornado hit. Everyone is fine and at home now but I really wanted to tell you that I appreciate your calm and efficient manner and help! Shelley B. Joann - "I will definitely be sending you a more detailed update and thank you note but I wanted to reach out right away and extend my gratitude for this wonderful, wonderful trip. Tom and Jason were magnificent and I can't imagine a single thing I would change or do differently, except maybe to stay longer. I so appreciate all you did to put this trip together and I hope you can pass along our thanks to Jason and Tom as well. I would recommend them to ANYONE (and in fact I plan on telling my parents they should do a trip to China and set it up with you!). Thank you again for everything! Two days left and I am already sad to leave...." :-) Jen “We wish to Thank You for the Five Day Ski Vacation @ Mt Crested Butte. We had not skied for over twenty years. In fact, our last ski trip was to Crested Butte. We rented a house outside the Mountain Lift area. It was entirely different than staying at The Elevation Hotel & Spa. Our stay at The Elevation was most memorable. Our room was large including a Mountain View with Balcony. The Elevation is truly a (Ski In/ Ski Out) Hotel. The Two main Lifts are within 100’ of the Hotel. Best of all, The Elevation offers not only Ski Rental, but a Ski Valet. At the end of the day you can ski to within 30’ of the Hotel Ski Valet, and walk up to your room. Best of all, was the staff at The Elevation. They were most accommodating and friendly. It was refreshing to stay in a Resort Hotel that really wanted your business and went out of their way to meet our needs. A feature of the Base Area where The Elevation Hotel is located, it offers Shops and Restaurants to meet our needs. There is no need to travel elsewhere, unless you wanted to Shop in the Town of Crested Butte which is 3 miles away. Although, that is easily accessed by a City Bus that commutes every 15 minutes. No need to rent a car. Our traveling the week before Spring Break was a Blessing. No Crowds, No Lift lines, and Good Service. We were amazed at how Open and Friendly all of the Hotel and Lift Area employees were. Again, Thank you for the entire package of Air, Hotel & Lift Tickets. It couldn’t have been better. We highly recommend The Elevation Hotel & Spa for your Ski Bums. Crested Butte brings back the laid back/ old school of skiing.” Mike S. “We loved our girl’s get-a-way at the Secrets Capri Riviera Maya. We managed to incorporate 16 spa treatments into our hectic schedule. The food was fabulous. The people watching was 5 star. What can I say.....? It was the best trip ever. Can’t wait to go back. Highly recommend it to anyone who enjoys good food and likes to be pampered. Great evening entertainment also.” Betty D. “Wanted to drop you a quick line to tell you that Rosemary and I had a fantastic time in Jamaica. The Iberostar Grand Rose Hall was incredible and we would highly recommend it to any of your other clients. I could go on and on praising the resort, as the staff and amenities were top notch and we couldn’t imagine staying at a nicer place. Thanks again for all of your help and suggestions and we look forward to talking to you before our next vacation!” Josh B. “Just wanted to thank you again for your assistance with our travel plans to Cabo. We returned last week from our stay at Barceló, and we JUST LOVED IT! We truly came back completely relaxed, and we didn't have to worry about a thing, thanks to you! We will be contacting you again in the future with any vacations we plan.” Taryne G. “I wanted to let all of you know that you made our dreams come true. It was a trip of a lifetime. All connections were flawless!. The tour guides were great. The accommodations were perfect. We got upgraded twice to suites at no charge. Once on Rovas and the second time on the cruise down the Nile. Sabi Sabi was a dream land. We will definitely be contacting you again to plan our next trip. Please let all the vendors know that they did a fabulous job.” Terry B. “I wanted to let you know that our trip was fantastic. Flights, transfers, hotels, train from London to Paris, and tours all went off without a hitch. I would definitely recommend the Brighton Hotel in Paris to others - small but great breakfast, good service and perfect location. Our "apartment" was perfect for the 4 of us. The Landing Beaches tour was probably the highlight. Coach station was a block from the hotel, we left right on time, tour guide was excellent, and lunch was superb (included wine!). We had a double decker coach and we all got seats on top with magnificent views! We also took the Oxford, Strafford and Warwick tour by the same company when we were in London and it was great too. I decided it was easier to do the package tour than me trying to do it myself with 2 kids, 2 seniors and my husband. Thank you for all of your work putting this together! We're planning on doing the Greece Cruise early June of next year so I'll be in touch. Thanks again!” Tracy P. “Hi there - just a brief thanks for organizing our trip - we had a great time! I know we did not make things easy for you with our schedules and you really gave us what we asked for anyway - The horse ride on the beach was truly the highlight of my life, and I think we could spend a month at the Great Fosters - that was by far the coolest place with the best personal service we have ever received. The tickets for the Shakespeare play were fabulous and our personal tour guide on our arrival in London was wonderful. I cannot thank you enough.” Bonny O. “I have told myself everyday to send you an email thanking you for everything I just got busy and forgot. Costa Rica was amazing and hands down the best trip we have ever been on. The hotels were amazing and very accommodating to our needs and friendly. Arenal Nayara was beautiful the first day we could almost see the top of the Volcano. At Arena, we did the Canopy tour which was amazing, the horseback and hike to the La Fortuna waterfall, and the 3 in one trip volcano hike hot springs and dinner. At Manuel Antonio Si Como No was an amazing hotel as well. We did the Butterfly Garden, The national park with a guide, allot of the beach and sun, and an amazing spa treatment (couples volcanic massage). The food was excellent everywhere we went. Hotel Grano De Oro was very nice but does not have a/c but we were only there for 2 nights (but a very very nice hotel all in all) We have already been talking about going back and taking some friends. We want to thank you so much for all of this it went perfect. ” Arron M. JoAnn, I’m having trouble finding words to express my gratitude. You have been so kind and you have gone way above and beyond than what I ever expected. I only wished there were more people in this world like you and the others in your agency. I can’t even begin to tell you how stressful it is to have your husband deployed in a war and trying to take care of everything back home. This vacation is much needed and we are extremely excited that we have this opportunity. Having you pick up from somebody else’s mess and turning it into a DREAM VACATION is more than I expected but YOU did it! THANK YOU so very much! Christy Murphy Hi Dwayne, Thanks to you we had a wonderful vacation. The property was quite nice and we were able to check in as soon as we arrived. The condos were large and of course new. Location was good. We only used the cabana once. The first day we didn't have any time and they weren't set up for us so they said they wouldn't charge us. The second day they had it ready but we found that it wouldn't work for us since the children couldn't be seen from the cabana so I canceled it for the remainder of our stay. We did rent the chairs and umbrella's by the beach and that was good. Myrtle Beach has changed a lot but it has still remained a great location for families and has some theatres that have entertainment everyday. It is also quite reasonable pricewise. The transportation was perfect also. We also appreciated the fruit baskets. They came in handy for those occassional snacks. Thank you so much!!! Best wishes, Jodi Dear Steve, I am writing on behalf of myself and my wife regarding the amazing service that we received from JoAnn Austin during a recent vacation. My wife and I and 5 of our friends booked a Mediterranean cruise through JoAnn and also spent 3 additional days in Venice upon disembarking from the cruise ship. It was a fabulous trip with excellent accommodations and fabulous excursions and great food. JoAnn gave us great travel ideas and tips for every destination. While we were grateful for her help in all of those areas, she really stepped up her service on our return home. We happened to be at the airport in Venice during the recent air traffic controllers strike. We were told by the airline to either contact our travel agent or take our chances rebooking our flight through Lufthansa. It was 10:00 am Venice time, which meant that we would be calling JoAnn at 2:00 am local time. We have worked with JoAnn for a number of years and knew we needed to call her. Fortunately, because my wife does a lot of international travel, we had JoAnn’s home phone number. She answered the phone, heard our concerns and had us booked on new flights the next day within 20 minutes. Most of the other passengers were still in line trying to book other flights and we were on our way to a hotel room knowing we were already confirmed on flights the next day. We live in Colorado and have trusted JoAnn with our travel plans for at least the past 10 years. We have often wondered if it would be wise to find someone locally. I can assure you that, in light of the unbelievable service we get from JoAnn on a regular basis, as well as this recent “above and beyond” experience, we will be trusting her with our travel plans for a long time to come. Respectfully, Jim and Robin Parker Dear Steve, I just wanted to let you know how pleased I was with the service from Joann Austin. Hi Dwayne - I am a very satisfied customer, and I would like to commend one of your travel consultants by the name of Abbe Combest. I must say that I have been more than happy with the accomodating customer service that was provided to me by this consultant. I would like to express my high praises in the way my issues were handled. I will most definitely spread the news of this wonderful agency. Please congratulate this consultant for a job well done. Happy Easter to all at ARTA Travel and Kindest Regards, Tiffany, Just wanted you to know that I appreciate your help with booking our trip to Mexico. I would highly recommend you and Secrets Capri. Do you have any special deals for New Years Eve weekend? Looking to go to the mountains, maybe Colorado. Let me know if you have any deals or ideas. Hope you enjoyed your Thanksgiving Day. Matt Cinde, Everything went fabulous. Thanks so much for your help (and Melissa's and Amy's). Everything in our itinerary was as good or better then expected. The Monterey Plaza Hotel was SPECTACULAR . . . . the perfect home base for the trip. Melissa and I originally looked at something on the other side of the bay but I'm so glad we didn't do that. The Hotel was great and the location was ideal. P. Monarch provided timely service and their equipment was good. The only downside was they gave us a different driver every day which took away any opportunity to benefit from his personality. Logistically I understand why P.M. needed to do this but last year we had the same driver every day and his commentary was a real bonus to the experience. All flights and check-ins went smoothly (thank God). So all in all I tip my hat to you guys as we have partnered again on another great success. In fact, my travelers were talking about something next year maybe to the state of Washington (2nd largest Wine producer in America). If you could find out for me what is the central city for Washington's wine region I can begin planning. Thanks. Ray P.S. - I will be producing a Trip recap video and will send you a copy. August 11, 2006 - To Joann - letter in PDF Karla, Use ARTA Travel only if you want the best quality of service and follow up ever!! We had used another agency for eleven years to arrange our annual Realtor trip, and although I really liked them, I didn’t realize what a difference in service we would receive from ARTA and Larry. By all means, use Larry and ARTA Travel for any group travel. I can only give them my HIGHEST ENDORSEMENT. Margaret
Pesnell Hi Tiffany, Tammy and I want to thank you for helping us plan our vacation to Maya Beach Barcelo in the Mayan Riviera. The resort was top notch, food was outstanding, weather perfect, service excellent with help planning excursions made very easy! We would definately go back again, there are so many things to do in the area. We took taxis everywhere and had no problems what so ever. The grounds were beautiful and always clean and well kept, lots of native reptiles running around, very cool! As for the beds, yes they are stiff but who cares, it wasn't an issue. The only thing that bothered me was that the buffets were shaded with fans but not air conditioned. For me it was uncomfortable but the excellent food makes up for it. If it is an issue with your clients they can choose either of the two resorts next door which offer air conditioned buffets at a slightly higher price. The resorts are nearly identical, both Barcelo owned and operated, the two premium hotels are newer with more water features. All resorts can go from pool to pool and bar to bar. Thank you again for helping us to have one of our most enjoyable vacations ever. sincerely, Mark and Tammy Anderson Thanks Amy! You are the BEST! We had a GREAT time thanks to all of your hard work and dedication. Wish we could have spent more time with the entire group. Glad to hear that you have entered the world of Text Messaging. Luan Amy, You did an outstanding job. The whole trip from the brief to landing back in Dallas was very professional. We will certainly be using your services in the future and of course hope to be back again next year at the Ambassador Club. Regards, Hi Steve, My name is Steve Anglin and while I'm not an actual customer (yet) I wanted to drop you a note about one of your agents. My wife has been working with JoAnn Austin on our family's summer vacation. My wife has really found it difficult to locate a travel agent that acted professional and was responsive. Through Jackie's experience working with JoAnn we really feel like we have found an agency and agent to handle our family's travel needs. She was very proactive, professional and responsive. If you have an office of professionals like JoAnn you must truly have a great business. We will definitely send our referrals to ARTA & JoAnn. Just wanted to let you know. Steve & Jackie Anglin Good Morning, Just want to say a big thanks to Dwayne. I booked a trip for seven people to Playa del carmen, with different rooms and flights. A nightmare for most travel agents, who would have not bothered to go the distance to see the job through. Not Dwayne. He was just so cool, never lost Patience and kept going. Very Professional at the same time being completely nice on the phone. I know you guys work under tremendous pressure all the time. I just wanted to let you know that you have a First Class agent, the only other place that I experienced great service like this was in England. Dwayne is very good, returning calls and being completely professional. I will defiantly book with Arta again and also recommend you to all my traveling Friends. Adding a business card with the confirmation really is a nice touch and I can keep it to refer to. Thank you Lorraine Christensen.
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