Please don’t ever lose your excellence –Steve, I just want to take a moment to recognize Brandon. This is LONG overdue for all of the many ways…
Please don’t ever lose your excellence – Steve, I just want to take a moment to recognize Brandon. This is LONG overdue for all of the many ways he consistently goes above and beyond for myself and our organization. I cannot count the times or even begin to list all the examples where Brandon has gone above the call of duty and I want to personally thank him for his work yesterday in diving in and helping with a reoccurring issue we’ve been having with our Hertz account. For what seems like months now, doctor after doctor have arrived to get their Hertz rental cars some having no issues and others being told “no corporate account found we need your credit card” this is a huge red flag and not the standard of service we want our traveling staff to encounter. Each time Brandon has immediately stepped up reached out the following morning and got this corrected, recently when booking Hertz Brandon has begun to check upfront prior to pick-up to verify that everything is okay with the reservations and even after being told yes we still ran into this issue again. Brandon in true fashion jumped in determined to find a solution and spent a good part of his day yesterday working on our account with Hertz customer service and it was finally determined that on their side somehow a digit had been removed causing our direct bill information to not link properly on all of these reservations, in turn, causing these billing issues.
Whitney M., Medical Staffing Firm
Customer service above and beyond–My group got stuck in Austin after flights home were cancelled on Tuesday night… READ MORE
Restored my faith that people really do what to be helpful –I can’t find the words to express how much I appreciate your… READ MORE
Concerned that the details of our trip could be a daunting” –We needed assistance with the mechanics of converting our AmEx points; flights to and from Spain; flights between several cities within… READ MORE
Dwayne “stitched it all together for us” – Dwayne King recently did an excellent job of help us with a 10 day itinerary trip to Italy. We had… READ MORE
We LOVED the place – I just wanted to let you know how much Linda and I enjoyed our trip and how much we appreciated your planning expertise READ MORE
You make us look good – You’re making our firm look good to both our traveling candidates and those respective clients as well.
My job is easier – Shout Out to Ann Dennis at ARTA Travel who extends a “Red Carpet” approach to Customer Service!
Smooth corporate travel – No bumps in the road except for one whose flight got canceled and you were to reschedule him quickly.