The hotel you suggested was perfect

“Just wanted to let you know we all made it back from Rome and it was a great trip. The hotel you suggested was perfect – great location and the staff was incredibly nice. Room was lovely – quite large given what I am use to seeing in Europe. Our favorite tour guide was Francisco who did the Vatican day. He was so knowledgeable, made everything so interesting. I highly recommend the Scavi tour – blew our minds! Thanks for all of your help. I can’t imagine what you could have done if we gave you more time!”

– Shannon

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This was my dream vacation

“First of all let me say our trip to Italy was absolutely wonderful! You did an outstanding job with all the planning and preparation. The hotel choices were perfect. They were all very nice, the breakfasts were delicious and the extra touch with the fruit baskets, appetizers and Spumante made it extra special.

All of our tours were just outstanding. The tour guides were very knowledgeable and covered all the highlights.

All of the transportation by car, boat and sea ran just like clockwork and it was reassuring to know we didn’t have to stress over how to get from one city to another. There were a few glitches with 3 of our flights but that couldn’t be helped and that’s just part of flying. Our flight to Philadelphia was delayed about an hour, there was a medical emergency on the flight to Venice and we were diverted to Ireland for an extra 3 hours and then our flight home was canceled due to flooding in Houston and we had to stay another night in Rome. But if you have to be stuck somewhere Rome is not a bad place to be. Ha!

This was truly my dream vacation as I have wanted to go to Italy for years. Thank you for putting together an amazing trip for us! It certainly was the trip of a lifetime.

As awesome as it was it wasn’t a relaxing trip. We walked 16,000-18,000 steps a day and we are ready for some R and R.”

– Phyllis S.

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The trip was absolutely perfect

“I just landed back at JFK and wanted to let you know the trip was absolutely perfect. We loved every bit of it. The inside the volcano tour was probably the coolest part. Villi was absolutely great as well on the golden circle tour. Thank you so so much for all of the assistance and planning!!”

– Zachary E.

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A lifetime of memories…

“It was the trip of a lifetime. From every tour, tour guide, every transfer, every hotel, airplane seats, and everything in between, it was the perfect family vacation in every way! We give YOU total credit for making a lifetime of memories! Seeing our name on a sign in peoples’ hands every time it was time to transfer, it’s such a wonderful sight! Another wonderful sight is the good ole USA. We love our time away but always love coming home! THANK YOU for Everything, and I can’t wait to plan the next one!”

– Jen W.

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Knocked it out of the park

“I recently worked with Jaquie for a last minute request from one of my most important clients and she flippin KNOCKED IT OUT OF THE PARK!! I wanted to email you personally on this bc I was so impressed.

She’s a Rockstar and I so look forward to working with her again.”

– Kate T., Marketing Firm

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Please don’t ever lose your excellence

“Steve, I just want to take a moment to recognize Brandon. This is LONG overdue for all of the many ways he consistently goes above and beyond for myself and our organization. I cannot count the times or even begin to list all the examples where Brandon has gone above the call of duty and I want to personally thank him for his work yesterday in diving in and helping with a reoccurring issue we’ve been having with our Hertz account. For what seems like months now, doctor after doctor have arrived to get their Hertz rental cars some having no issues and others being told “no corporate account found we need your credit card” this is a huge red flag and not the standard of service we want our traveling staff to encounter. Each time Brandon has immediately stepped up reached out the following morning and got this corrected, recently when booking Hertz Brandon has begun to check upfront prior to pick up to verify that everything is okay with the reservations and even after being told yes we still ran into this issue again. Brandon in true fashion jumped in determined to find a solution and spent a good part of his day yesterday working on our account with Hertz customer service and it was finally determined that on their side somehow a digit had been removed causing our direct bill information to not link properly on all of these reservations in turn causing these billing issues.”

– Whitney M., Medical Staffing Firm

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Customer service above and beyond

“My group got stuck in Austin after flights home were cancelled on Tuesday night. Unfortunately for Ann, I caught her by phone as she was walking out of the office Tuesday night. That didn’t stop her. Ann was simply AMAZING!!! She was able to work with Southwest to get most of us (who hadn’t checked luggage) onto another flight as well as get a local hotel for all of us, including super shuttle instructions. She worked for about 2 hours getting us all situated and still gave me her cell phone number when she went home around 7. I appreciate the amazing work that ARTA Travel has provided for us and want to say thank you to all of you, but ANN really did an amazing job Tuesday night. Her customer service was way above and beyond her duties.”

– Suzana S., Local ISD

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Restored my faith that people really do what to be helpful

“I can’t find the words to express how much I appreciate your [Susan Pinabel] help. You went far beyond what I had hoped for. I got everything taken care of within a few minutes and virtually zero problems. It is people like you that are associated with American Express that make AMEX my number one choice for credit transactions since I became a member in 1976. You have restored my faith that there are people out there that really do what to be helpful.”

– Ric C.

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Concerned that the details of our trip could be a daunting

“We needed assistance with the mechanics of converting our AmEx points; flights to and from Spain; flights between several cities within Spain and even into and out of Portugal; not to mention acquiring hotels in several of those cities. We were concerned that this could be a daunting list for anyone to precisely complete. From the moment we were connected with Susan Pinabel, we knew we were in competent hands. First, her professionalism was immediately evident. She was very pleasant and very knowledgeable on all the different facets of our needs. Secondly, she was very precise and provided exceptional guidance during our planning process. When we realized that we needed changes to our itinerary, there was no hesitation, Susan quickly corrected our schedule. She did a lot of work, efficiently and with the highest level of professionalism. We were so impressed with Susan that we had to write this correspondence to specifically acknowledge our appreciation of her work. Susan’s work was beyond the norm, it was exceptional. Susan is an exemplary representative of your company and we wanted not only to formally thank her, but to also acknowledge her work to you.”

– Juan and Jimmie S.

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