You make us look good.

“I just sent Dr Perry a quick text letting her know that it will be resolved within the next few flights and once again you have come through with an answer or solution quicker than planed! Your responsiveness and attention to detail are just always on point!

Obviously Steve always does a fantastic job for us and has set the bar pretty high for our expectations…and although it’s rare for him to be out…every time he has been away, we don’t seem to miss a beat with you!

Your tenacity and follow through on this today has allowed us to give the best possible outcome to our customer, Dr Perry…who will be happier about traveling for us every week…so she will be less stressed and likely do even better work each week in Modesto…for our client…who waited about 2 months for Dr Perry to start seeing patients back in December…and who is funding all of this.

You’re always quick to say, “No Problem” or “Happy to help” anytime I’ve needed your assistance, I just wanted to let you see how you are making an impact well beyond the our business relationship. You’re making our firm look good to both our traveling candidates and those respective clients as well.”

– Kevin K.

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My job is easier.

“Shout Out to Ann Dennis at ARTA Travel who extends a “Red Carpet” approach to Customer Service!

I manage all the travel for a local ISD, and Ann is the official Travel Agent assigned to our school district. We have come to rely on her attention to detail and her 1000% commitment to ensuring our school district employees and students are taken care of. My job is made easier each day knowing I have Ann on my TEAM!”

– Shelly W., Local ISD

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Smooth corporate travel.

“Wanted to let you know that the feedback from the faculty was that you provided them with great service in arranging their flight schedules. No bumps in the road except for one whose flight got canceled and you rescheduled him quickly. On behalf of our organization, I want to thank you for your service. I was very pleased. We would like to continue using your service for our future conferences.”

– Sandy C., Leadership Consulting Firm

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Storm delays.

“I want to thank you again for the ABSOLUTELY SUPERB job you and ARTA Travel did for us in getting us to Normandy France this past month. You fought through the March storm delays like no one else could have. Because of you, we had a very successful trip. We made the cover story of Army Magazine and our pro-bono leadership program is getting a lot of recognition. Again thank you!”

– John

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Successful Customer Reward Program.

“As the Marketing Manager for a $1.8 billion construction materials organization, my time and my customers time are a precious commodity. Beginning Q1 of 2012, I began working with both Amy and Alese on our corporate Customer Reward Programs due to a complete failure in performance from our internal travel group. In our industry, incentives play a major role in manufacturer specification selection. Simple rewards, when done correctly, can “flip” projects in our favor with windfalls of between $50,000 and $1MM.

Alese has played a major role in ensuring that (10) ten of my top customers from across the U.S. had a vacation experience they will not soon forget. She handled everything from start to finish with professionalism and class. Her attention to detail has been phenomenal. I have received several calls from those same customers who have expressed their sincere appreciation for a wonderful trip, and the work Alese performed throughout the process. The all commented on her attention to detail and responsiveness to their needs. In fact, several have asked if she was available to assist them with their personal travel arrangements. For me personally, Alese provided peace of mind. Once she was provided the list of winners, I never once had to worry about the needs of my customers’ needs being met with the highest level of service. I will definitely use ARTA (Alese and Amy) for all future event planning and trip management. Both are tremendous assets to your organization.”

– Michael D., Marketing Manager, Building Materials Company

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When thing don’t go smoothly?

“Often when we evaluate a business person’s ability, it’s not what they do when things are running smoothly, it’s how they handle adversity! You are a real professional in that you don’t get rattled, lose your composure, or lash out at the people who have dropped the ball. The group respected how you handled yourself.

It is a pleasure traveling with you! Thanks for a wonderful trip!”

– Gerald

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Fabulous trip for our membership.

“Our thanks to you for all of the hard work in putting together a fabulous trip for our membership. In particular, we were most impressed with Royal Coach!!! They were always on time and so accommodating. We loved every minute of the trip — especially the visit to Raymond Vineyard and the Wine Train. Cuvee did a very nice job hosting us — both the welcome party and the breakfasts and the folks at the River Terrace Inn were delightful. We are passing along our recommendation to our Club so that they surely will use your services again — very, very professional!!!”

– Betty

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Discerning group?

“It has taken me a few days to recover from the event and get things back to normal, but it was definitely a big success. The attendees had a great time and I received nothing but positive feedback about the experience. They were very happy with the hotel and the Thursday night cocktail party in particular, so thank you again for all of your hard work on setting those up.”

– Justin M., Investment Firm

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35-Day Adventure.

“Carolyn and I recently returned from a 35-day wonderful adventure to New Zealand and Australia that was seamlessly organized by Joann Austin. Throughout the process, she was always there to guide us, make reservations, ensure visa compliance and offer great suggestions. Our trip included air arrangements from Pensacola to Auckland, back-to-back cruises on Celebrity Solstice and air arrangements from Sydney to Pensacola along with lodging before and after. Other than truly efficient handling of all requests, we appreciate the fact that she has traveled extensively including a variety of cruises.

We first met Joann and Wally onboard Celebrity Equinox. We were so impressed with her extensive background knowledge and willingness to help and resolve any issue, we decided to shift our travel arranging to her instead of using a local travel agent in Pensacola.

We are looking forward to many future adventures arranged by Joann.”

– Carolyn and Bob S.

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This was over the top!

“You guys—what a fantastic trip you planned for us! The guides were incredible and we could have listened to them all day. In fact, Kimberly and her husband ended up not going with us to Jersey Boys, so we begged for Debbie, our guide from Thursday, and her boss, Reynard, to use those tickets, which they did.

Since we had to return a bit early yesterday, Debbie was able to make our harbor cruise happen on Thursday, which was perfect. The 9-11 Memorial was unbelievably poignant. It had been 9 years since my last visit to NYC, so this was an amazing transformation.

As always, thank you for your wonderful, professional planning! To quote Keith, “This was over the top!” We couldn’t have choreographed it better if we’d tried.”

– Margaret J.

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Corporate Office

5700 West Plano Pkwy
Suite 1400
Plano, TX 75093

Contact Us

972.422.4000
info@artatravel.com

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