Please don’t ever lose your excellence

“Steve, I just want to take a moment to recognize Brandon. This is LONG overdue for all of the many ways he consistently goes above and beyond for myself and our organization. I cannot count the times or even begin to list all the examples where Brandon has gone above the call of duty and I want to personally thank him for his work yesterday in diving in and helping with a reoccurring issue we’ve been having with our Hertz account. For what seems like months now, doctor after doctor have arrived to get their Hertz rental cars some having no issues and others being told “no corporate account found we need your credit card” this is a huge red flag and not the standard of service we want our traveling staff to encounter. Each time Brandon has immediately stepped up reached out the following morning and got this corrected, recently when booking Hertz Brandon has begun to check upfront prior to pick up to verify that everything is okay with the reservations and even after being told yes we still ran into this issue again. Brandon in true fashion jumped in determined to find a solution and spent a good part of his day yesterday working on our account with Hertz customer service and it was finally determined that on their side somehow a digit had been removed causing our direct bill information to not link properly on all of these reservations in turn causing these billing issues.”

– Whitney M., Medical Staffing Firm

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Customer service above and beyond

“My group got stuck in Austin after flights home were cancelled on Tuesday night. Unfortunately for Ann, I caught her by phone as she was walking out of the office Tuesday night. That didn’t stop her. Ann was simply AMAZING!!! She was able to work with Southwest to get most of us (who hadn’t checked luggage) onto another flight as well as get a local hotel for all of us, including super shuttle instructions. She worked for about 2 hours getting us all situated and still gave me her cell phone number when she went home around 7. I appreciate the amazing work that ARTA Travel has provided for us and want to say thank you to all of you, but ANN really did an amazing job Tuesday night. Her customer service was way above and beyond her duties.”

– Suzana S., Local ISD

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Restored my faith that people really do what to be helpful

“I can’t find the words to express how much I appreciate your [Susan Pinabel] help. You went far beyond what I had hoped for. I got everything taken care of within a few minutes and virtually zero problems. It is people like you that are associated with American Express that make AMEX my number one choice for credit transactions since I became a member in 1976. You have restored my faith that there are people out there that really do what to be helpful.”

– Ric C.

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Concerned that the details of our trip could be a daunting

“We needed assistance with the mechanics of converting our AmEx points; flights to and from Spain; flights between several cities within Spain and even into and out of Portugal; not to mention acquiring hotels in several of those cities. We were concerned that this could be a daunting list for anyone to precisely complete. From the moment we were connected with Susan Pinabel, we knew we were in competent hands. First, her professionalism was immediately evident. She was very pleasant and very knowledgeable on all the different facets of our needs. Secondly, she was very precise and provided exceptional guidance during our planning process. When we realized that we needed changes to our itinerary, there was no hesitation, Susan quickly corrected our schedule. She did a lot of work, efficiently and with the highest level of professionalism. We were so impressed with Susan that we had to write this correspondence to specifically acknowledge our appreciation of her work. Susan’s work was beyond the norm, it was exceptional. Susan is an exemplary representative of your company and we wanted not only to formally thank her, but to also acknowledge her work to you.”

– Juan and Jimmie S.

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Dwayne “stitched it all together for us”

“Dwayne King recently did an excellent job of help us with a 10 day itinerary trip to Italy. We had already booked portions of our trip using award miles for air, and booked Air B&B for a house with other couples outside of Florence, and 4 days at a cooking school outside Arezzo. My challenge was in the last part of the trip to the Amalfi Coast. Dwayne stepped in, found an excellent hotel in Sorrento (Ambascatori) with a rooftop terrace and breathtaking views of the Bay of Capri and the sunset each night. He also found an excellent small boat tour from Sorrento to Capri for us. But perhaps the most amazing part was the hotel he found – in the face of many hotels being booked – the Covo de Saraceni in Positano. Perfect location (right on the beach) with a small terrace overlooking the beach/ocean and the entire town of Positano. Truly a magical place. Then Dwayne “stitched it all together for us” with car services and train tickets to get us where we needed to be. He is a truly accomplished professional and someone we will absolutely look to in the future, and, even more importantly, refer anyone we know with plans to travel to Italy. Thank you for introducing us and for building such a great team at ARTA.”

– Patrick D.

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We LOVED the place

“I just wanted to let you know how much Linda and I enjoyed our trip and how much we appreciated your planning expertise. The hotel selection in Paris was fantastic…we LOVED the place! We also loved Uniworld…the trip was delightful, ship was first rate with exceptional service. Thank you so much for your help in making it all happen.”

– Lisa A.

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You make us look good.

“I just sent Dr Perry a quick text letting her know that it will be resolved within the next few flights and once again you have come through with an answer or solution quicker than planed! Your responsiveness and attention to detail are just always on point!

Obviously Steve always does a fantastic job for us and has set the bar pretty high for our expectations…and although it’s rare for him to be out…every time he has been away, we don’t seem to miss a beat with you!

Your tenacity and follow through on this today has allowed us to give the best possible outcome to our customer, Dr Perry…who will be happier about traveling for us every week…so she will be less stressed and likely do even better work each week in Modesto…for our client…who waited about 2 months for Dr Perry to start seeing patients back in December…and who is funding all of this.

You’re always quick to say, “No Problem” or “Happy to help” anytime I’ve needed your assistance, I just wanted to let you see how you are making an impact well beyond the our business relationship. You’re making our firm look good to both our traveling candidates and those respective clients as well.”

– Kevin K.

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My job is easier.

“Shout Out to Ann Dennis at ARTA Travel who extends a “Red Carpet” approach to Customer Service!

I manage all the travel for a local ISD, and Ann is the official Travel Agent assigned to our school district. We have come to rely on her attention to detail and her 1000% commitment to ensuring our school district employees and students are taken care of. My job is made easier each day knowing I have Ann on my TEAM!”

– Shelly W., Local ISD

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Smooth corporate travel.

“Wanted to let you know that the feedback from the faculty was that you provided them with great service in arranging their flight schedules. No bumps in the road except for one whose flight got canceled and you rescheduled him quickly. On behalf of our organization, I want to thank you for your service. I was very pleased. We would like to continue using your service for our future conferences.”

– Sandy C., Leadership Consulting Firm

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Storm delays.

“I want to thank you again for the ABSOLUTELY SUPERB job you and ARTA Travel did for us in getting us to Normandy France this past month. You fought through the March storm delays like no one else could have. Because of you, we had a very successful trip. We made the cover story of Army Magazine and our pro-bono leadership program is getting a lot of recognition. Again thank you!”

– John

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Corporate Office

5700 West Plano Pkwy
Suite 1400
Plano, TX 75093

Contact Us

972.422.4000
info@artatravel.com

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