“Just wanted to let you know we all made it back from Rome and it was a great trip. The hotel you suggested was perfect – great location and the staff was incredibly nice. Room was lovely – quite large given what I am use to seeing in Europe. Our favorite tour guide was Francisco who did the Vatican day. He was so knowledgeable, made everything so interesting. I highly recommend the Scavi tour – blew our minds! Thanks for all of your help. I can’t imagine what you could have done if we gave you more time!”
– Shannon
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“First of all let me say our trip to Italy was absolutely wonderful! You did an outstanding job with all the planning and preparation. The hotel choices were perfect. They were all very nice, the breakfasts were delicious and the extra touch with the fruit baskets, appetizers and Spumante made it extra special.
All of our tours were just outstanding. The tour guides were very knowledgeable and covered all the highlights.
All of the transportation by car, boat and sea ran just like clockwork and it was reassuring to know we didn’t have to stress over how to get from one city to another. There were a few glitches with 3 of our flights but that couldn’t be helped and that’s just part of flying. Our flight to Philadelphia was delayed about an hour, there was a medical emergency on the flight to Venice and we were diverted to Ireland for an extra 3 hours and then our flight home was canceled due to flooding in Houston and we had to stay another night in Rome. But if you have to be stuck somewhere Rome is not a bad place to be. Ha!
This was truly my dream vacation as I have wanted to go to Italy for years. Thank you for putting together an amazing trip for us! It certainly was the trip of a lifetime.
As awesome as it was it wasn’t a relaxing trip. We walked 16,000-18,000 steps a day and we are ready for some R and R.”
– Phyllis S.
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“I just landed back at JFK and wanted to let you know the trip was absolutely perfect. We loved every bit of it. The inside the volcano tour was probably the coolest part. Villi was absolutely great as well on the golden circle tour. Thank you so so much for all of the assistance and planning!!”
– Zachary E.
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“It was the trip of a lifetime. From every tour, tour guide, every transfer, every hotel, airplane seats, and everything in between, it was the perfect family vacation in every way! We give YOU total credit for making a lifetime of memories! Seeing our name on a sign in peoples’ hands every time it was time to transfer, it’s such a wonderful sight! Another wonderful sight is the good ole USA. We love our time away but always love coming home! THANK YOU for Everything, and I can’t wait to plan the next one!”
– Jen W.
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“The trip was flawless…The trip was flawless. The resort was beautiful and the service was over the top nice. Couldn’t of asked for an easier trip. THANK YOU!!! -“
– John T.
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“I can’t find the words to express how much I appreciate your [Susan Pinabel] help. You went far beyond what I had hoped for. I got everything taken care of within a few minutes and virtually zero problems. It is people like you that are associated with American Express that make AMEX my number one choice for credit transactions since I became a member in 1976. You have restored my faith that there are people out there that really do what to be helpful.”
– Ric C.
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“We needed assistance with the mechanics of converting our AmEx points; flights to and from Spain; flights between several cities within Spain and even into and out of Portugal; not to mention acquiring hotels in several of those cities. We were concerned that this could be a daunting list for anyone to precisely complete. From the moment we were connected with Susan Pinabel, we knew we were in competent hands. First, her professionalism was immediately evident. She was very pleasant and very knowledgeable on all the different facets of our needs. Secondly, she was very precise and provided exceptional guidance during our planning process. When we realized that we needed changes to our itinerary, there was no hesitation, Susan quickly corrected our schedule. She did a lot of work, efficiently and with the highest level of professionalism. We were so impressed with Susan that we had to write this correspondence to specifically acknowledge our appreciation of her work. Susan’s work was beyond the norm, it was exceptional. Susan is an exemplary representative of your company and we wanted not only to formally thank her, but to also acknowledge her work to you.”
– Juan and Jimmie S.
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“Dwayne King recently did an excellent job of help us with a 10 day itinerary trip to Italy. We had already booked portions of our trip using award miles for air, and booked Air B&B for a house with other couples outside of Florence, and 4 days at a cooking school outside Arezzo. My challenge was in the last part of the trip to the Amalfi Coast. Dwayne stepped in, found an excellent hotel in Sorrento (Ambascatori) with a rooftop terrace and breathtaking views of the Bay of Capri and the sunset each night. He also found an excellent small boat tour from Sorrento to Capri for us. But perhaps the most amazing part was the hotel he found – in the face of many hotels being booked – the Covo de Saraceni in Positano. Perfect location (right on the beach) with a small terrace overlooking the beach/ocean and the entire town of Positano. Truly a magical place. Then Dwayne “stitched it all together for us” with car services and train tickets to get us where we needed to be. He is a truly accomplished professional and someone we will absolutely look to in the future, and, even more importantly, refer anyone we know with plans to travel to Italy. Thank you for introducing us and for building such a great team at ARTA.”
– Patrick D.
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“I just wanted to let you know how much Linda and I enjoyed our trip and how much we appreciated your planning expertise. The hotel selection in Paris was fantastic…we LOVED the place! We also loved Uniworld…the trip was delightful, ship was first rate with exceptional service. Thank you so much for your help in making it all happen.”
– Lisa A.
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“Carolyn and I recently returned from a 35-day wonderful adventure to New Zealand and Australia that was seamlessly organized by Joann Austin. Throughout the process, she was always there to guide us, make reservations, ensure visa compliance and offer great suggestions. Our trip included air arrangements from Pensacola to Auckland, back-to-back cruises on Celebrity Solstice and air arrangements from Sydney to Pensacola along with lodging before and after. Other than truly efficient handling of all requests, we appreciate the fact that she has traveled extensively including a variety of cruises.
We first met Joann and Wally onboard Celebrity Equinox. We were so impressed with her extensive background knowledge and willingness to help and resolve any issue, we decided to shift our travel arranging to her instead of using a local travel agent in Pensacola.
We are looking forward to many future adventures arranged by Joann.”
– Carolyn and Bob S.
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