Restored my faith that people really do what to be helpful

“I can’t find the words to express how much I appreciate your [Susan Pinabel] help. You went far beyond what I had hoped for. I got everything taken care of within a few minutes and virtually zero problems. It is people like you that are associated with American Express that make AMEX my number one choice for credit transactions since I became a member in 1976. You have restored my faith that there are people out there that really do what to be helpful.”

– Ric C.

See what others have said…

Concerned that the details of our trip could be a daunting

“We needed assistance with the mechanics of converting our AmEx points; flights to and from Spain; flights between several cities within Spain and even into and out of Portugal; not to mention acquiring hotels in several of those cities. We were concerned that this could be a daunting list for anyone to precisely complete. From the moment we were connected with Susan Pinabel, we knew we were in competent hands. First, her professionalism was immediately evident. She was very pleasant and very knowledgeable on all the different facets of our needs. Secondly, she was very precise and provided exceptional guidance during our planning process. When we realized that we needed changes to our itinerary, there was no hesitation, Susan quickly corrected our schedule. She did a lot of work, efficiently and with the highest level of professionalism. We were so impressed with Susan that we had to write this correspondence to specifically acknowledge our appreciation of her work. Susan’s work was beyond the norm, it was exceptional. Susan is an exemplary representative of your company and we wanted not only to formally thank her, but to also acknowledge her work to you.”

– Juan and Jimmie S.

See what others have said…

Dwayne “stitched it all together for us”

“Dwayne King recently did an excellent job of help us with a 10 day itinerary trip to Italy. We had already booked portions of our trip using award miles for air, and booked Air B&B for a house with other couples outside of Florence, and 4 days at a cooking school outside Arezzo. My challenge was in the last part of the trip to the Amalfi Coast. Dwayne stepped in, found an excellent hotel in Sorrento (Ambascatori) with a rooftop terrace and breathtaking views of the Bay of Capri and the sunset each night. He also found an excellent small boat tour from Sorrento to Capri for us. But perhaps the most amazing part was the hotel he found – in the face of many hotels being booked – the Covo de Saraceni in Positano. Perfect location (right on the beach) with a small terrace overlooking the beach/ocean and the entire town of Positano. Truly a magical place. Then Dwayne “stitched it all together for us” with car services and train tickets to get us where we needed to be. He is a truly accomplished professional and someone we will absolutely look to in the future, and, even more importantly, refer anyone we know with plans to travel to Italy. Thank you for introducing us and for building such a great team at ARTA.”

– Patrick D.

See what others have said…

We LOVED the place

“I just wanted to let you know how much Linda and I enjoyed our trip and how much we appreciated your planning expertise. The hotel selection in Paris was fantastic…we LOVED the place! We also loved Uniworld…the trip was delightful, ship was first rate with exceptional service. Thank you so much for your help in making it all happen.”

– Lisa A.

See what others have said…

35-Day Adventure.

“Carolyn and I recently returned from a 35-day wonderful adventure to New Zealand and Australia that was seamlessly organized by Joann Austin. Throughout the process, she was always there to guide us, make reservations, ensure visa compliance and offer great suggestions. Our trip included air arrangements from Pensacola to Auckland, back-to-back cruises on Celebrity Solstice and air arrangements from Sydney to Pensacola along with lodging before and after. Other than truly efficient handling of all requests, we appreciate the fact that she has traveled extensively including a variety of cruises.

We first met Joann and Wally onboard Celebrity Equinox. We were so impressed with her extensive background knowledge and willingness to help and resolve any issue, we decided to shift our travel arranging to her instead of using a local travel agent in Pensacola.

We are looking forward to many future adventures arranged by Joann.”

– Carolyn and Bob S.

See what others have said…

This was over the top!

“You guys—what a fantastic trip you planned for us! The guides were incredible and we could have listened to them all day. In fact, Kimberly and her husband ended up not going with us to Jersey Boys, so we begged for Debbie, our guide from Thursday, and her boss, Reynard, to use those tickets, which they did.

Since we had to return a bit early yesterday, Debbie was able to make our harbor cruise happen on Thursday, which was perfect. The 9-11 Memorial was unbelievably poignant. It had been 9 years since my last visit to NYC, so this was an amazing transformation.

As always, thank you for your wonderful, professional planning! To quote Keith, “This was over the top!” We couldn’t have choreographed it better if we’d tried.”

– Margaret J.

See what others have said…

Made every request attainable.

“I wanted to reach out and let you know what a terrific help Dwayne King has been in planning my family’s trip to Italy. He has been a wealth of information as he guided us throughout the daunting process of where to start, what to do and when. Dwayne flawlessly has made every request attainable and always did so timely.

This trip is going to be so memorable and much to the efforts of Dwayne. I have already recommended your agency to others and especially Dwayne. Your company is fortunate to have him and I am so thankful that he has been the one helping my family plan this trip of a lifetime.”

– Julie S.

See what others have said…

Special details.

“We had a wonderful trip! This time of year is amazing in Alaska! We had sunshine every day. The ship was great, our shore exclusions were fun and Charlie caught a 21 lb. King Salmon on our fishing trip!

Thank you so much for all your special little details. I notified them all and would say Joann did this for us! Dinner at the Murino was delicious! Thank you so much!”

– Susan M., Realtor

See what others have said…

Customs was so easy.

“I wish to thank ARTA Travel for the great chocolates we enjoyed on our cruise and also thank Pam Silverman for a delicious bottle of red wine. Pam was great in setting everything up perfectly for us and this was a remarkable cruise to the Baltic. Our eyes were really opened wide on this journey – everything was stunning. The trip home was really uneventful going through customs in Chicago and SAS partnered with United and so it was so easy to walk through customs and twenty feet further we handed our bags to someone and we left terminal five and went to terminal one so easily. Thanks to everyone for their superb professionalism and management of our wonderful experience on Regents Seven Seas Voyager.”

– Robert B.

See what others have said…

Why use a travel agent?

“I just want to take a moment and tell you what a great associate you have in your office.

I just walked in on Friday, and never expected to receive the kind of professionalism and courtesy that was given to me that day. By the time I got home from your office I had received two scenarios of my trip that were perfect. I was able to then come up to the office in the afternoon with my associate, Ray, and book the itinerary.

Karen was amazing and quick, more important all of my needs were met. We were so pleased with Karen and your company and look forward to booking all of our domestic and international travel with Karen. When we got in the car to leave both Ray and I asked each other what have we been doing all these years without a travel agent.

Anyway, thank you for introducing us to Karen.”

– Carol M.

See what others have said…

Corporate Office

5700 West Plano Pkwy
Suite 1400
Plano, TX 75093

Contact Us

972.422.4000
info@artatravel.com

Designed and Developed by www.marketburst.net