“We needed assistance with the mechanics of converting our AmEx points; flights to and from Spain; flights between several cities within Spain and even into and out of Portugal; not to mention acquiring hotels in several of those cities. We were concerned that this could be a daunting list for anyone to precisely complete. From the moment we were connected with Susan Pinabel, we knew we were in competent hands. First, her professionalism was immediately evident. She was very pleasant and very knowledgeable on all the different facets of our needs. Secondly, she was very precise and provided exceptional guidance during our planning process. When we realized that we needed changes to our itinerary, there was no hesitation, Susan quickly corrected our schedule. She did a lot of work, efficiently and with the highest level of professionalism. We were so impressed with Susan that we had to write this correspondence to specifically acknowledge our appreciation of her work. Susan’s work was beyond the norm, it was exceptional. Susan is an exemplary representative of your company and we wanted not only to formally thank her, but to also acknowledge her work to you.”
– Juan and Jimmie S.
