“As the Marketing Manager for a $1.8 billion construction materials organization, my time and my customers time are a precious commodity. Beginning Q1 of 2012, I began working with both Amy and Alese on our corporate Customer Reward Programs due to a complete failure in performance from our internal travel group. In our industry, incentives play a major role in manufacturer specification selection. Simple rewards, when done correctly, can “flip” projects in our favor with windfalls of between $50,000 and $1MM.
Alese has played a major role in ensuring that (10) ten of my top customers from across the U.S. had a vacation experience they will not soon forget. She handled everything from start to finish with professionalism and class. Her attention to detail has been phenomenal. I have received several calls from those same customers who have expressed their sincere appreciation for a wonderful trip, and the work Alese performed throughout the process. The all commented on her attention to detail and responsiveness to their needs. In fact, several have asked if she was available to assist them with their personal travel arrangements. For me personally, Alese provided peace of mind. Once she was provided the list of winners, I never once had to worry about the needs of my customers’ needs being met with the highest level of service. I will definitely use ARTA (Alese and Amy) for all future event planning and trip management. Both are tremendous assets to your organization.”
– Michael D., Marketing Manager, Building Materials Company