“Please don’t ever lose your excellence”

Please don’t ever lose your excellence – Steve, I just want to take a moment to recognize Brandon. This is LONG overdue for all of the many ways he consistently goes above and beyond for myself and our organization. I cannot count the times or even begin to list all the examples where Brandon has gone above the call of duty and I want to personally thank him for his work yesterday in diving in and helping with a reoccurring issue we’ve been having with our Hertz account. For what seems like months now, doctor after doctor have arrived to get their Hertz rental cars some having no issues and others being told “no corporate account found we need your credit card” this is a huge red flag and not the standard of service we want our traveling staff to encounter. Each time Brandon has immediately stepped up reached out the following morning and got this corrected, recently when booking Hertz Brandon has begun to check upfront prior to pick-up to verify that everything is okay with the reservations and even after being told yes we still ran into this issue again. Brandon in true fashion jumped in determined to find a solution and spent a good part of his day yesterday working on our account with Hertz customer service and it was finally determined that on their side somehow a digit had been removed causing our direct bill information to not link properly on all of these reservations, in turn, causing these billing issues.

Whitney M., Medical Staffing Firm

"Please don’t ever lose your excellence"

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5700 West Plano Pkwy
Suite 1400
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info@artatravel.com

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